When Farley Augustine and his team won the election in Tobago, many of us celebrated the arrival of a younger, seemingly more progressive leadership. We expected bold new ideas, forward-thinking policies, and a tangible shift toward modernization. His calls for Tobago’s autonomy and his determination to transform the governance model are commendable. However, my recent experience using the APT James ferry service reminded me just how far we still have to go, especially when it comes to basic digital systems and customer service.
The process feels stuck in an outdated, public-service mindset. For instance, passengers traveling with vehicles are required to remain in their cars for almost two hours before departure. Why can’t they be allowed to board the vessel and access basic amenities like restrooms or the restaurant during this waiting period? From a business standpoint, keeping passengers engaged and comfortable on board for longer could generate more revenue.
Another example of the absence of progress is the inconsistency in how identification is handled. I was able to use my driver’s permit in Port of Spain but was required to show my national ID in Scarborough. Why aren’t these protocols standardized? And why, in 2025, are we still dealing with printed paper tickets followed by tiny paper stubs as tickets?
In a world where digital solutions are standard, why can’t we simply show our ticket on a phone? The reliance on paper signals resistance to progress and a failure to modernize basic operations.
There are also serious safety concerns. Hundreds of vehicles idling in tight quarters for extended periods is a risk. In the event of an emergency—an explosion or fire—how would people escape?
With a youthful leadership team at the helm, I expected bold steps toward digitization and efficiency. Instead, I’m seeing a continuation of old-fashioned, inefficient methods dressed in youthful enthusiasm.
Finally, I couldn’t help but notice that the captain of the APT James appeared to be a foreigner. While I fully respect experience and global expertise, it raises a valid question: Are we doing enough to develop and promote qualified local talent to hold these key positions?
Tobago deserves better. We deserve systems that reflect the modern world and leadership that not only envisions transformation but delivers it. A younger face alone is not enough—we need meaningful change.
Dennise Demming 