Running alongside three evils!

UWI Half Marathon 2017
Exciting Finish with Dexter Charles!

13.1 miles provides ample opportunity for reflection as you seek relief from the boredom of taking each of the 30,000–ish steps expected to be taken to complete a half-marathon.

For my umpteenth UWI half-marathon, I focused on the Priority Bus Route (PBR), the daily horror of commuting from the east, and the promise of relief that was so boldly made on the election campaign trail of 2015.

I also remembered Dr. Ray Furlonge and Dr. Trevor Townsend, because they both have spent their lifetimes suggesting practical solutions for easing the traffic congestion, to no avail.  

There are 3 evils which the Government of Trinidad and Tobago permits on the PBR.

The first evil is the issuing of PBR passes to members of the “in-group” while the population endures the pain of an almost non-existent transportation system. This special pass has become a prized possession and re-enforces the notion that privilege will get you special access and therefore special advantages in this country.  When will the playing field be levelled in every way?

The second evil is the facilitation of houses with direct access to the bus route.  Indeed, people have paved over the drains and park their vehicles on the shoulder of the PBR or house their cars in these “paid for by the state” garages.  How can this be permitted on such an important transportation artery?  Laws are broken with impunity and nobody cares enough to take action.  In addition to this encroachment on the PBR, there are structures whose boundary lines are built on the edge of the shoulder.  Isn’t there a “set back” law for buildings?

I observed the third evil less than 2 miles into the race.  There is a gas station with an entrance and exit onto the PBR.  Why should one station be given that kind of business advantage over any others?  What is the rationale? If this entrance and exit is designed exclusively for the Maxi drivers, how is this being monitored? I don’t accept the rationale that this exclusivity is designed to reduce traffic on the main road.

Recently our leaders have been talking about the lawlessness of our country, and that’s valid, but I say to them, “Don’t complain about what you permit!”  Someone permits the excessive issuance of PBR passes and that just adds to the congestion. Someone permits these illegal structures on the PBR … someone allowed the gas station access to the PBR.

We can start doing the right thing and send a message to the entire country.  How about starting with just the PBR?

I assure you that I’ll be taking those 30,000 steps in 2018 and checking if the illegal structures still exist; if the gas station still has this special access and during my training, I will take note of the number of vehicles using the PBR without permission.

Imbert … neither the love nor the likes!

Jamaican reggie artist Chronixx does it for the “love, not the likes”.  That is the line that dominated my mind in the recent hurricane of lashes that the Minister of Finance received from his post budget discussion.

 

I am convinced that Minister Imbert does it neither for the love nor the likes.  He has been returned to office by his constituents for the past 25 years and this reassures him (the way a battered woman reassures her abuser) that the population will always love him. But politics and spousal abuse are not the same and it is only a matter of time before his constituents say, “enough is enough.”  While I recognize that the vote is for the brand (ie. the party), the representative will either add value or diminish the brand by his actions and words, and at the moment the brand seems to be going in the wrong direction.

Minister Imbert, like the leadership of the current Cabinet represents a cohort which refuses to believe that our future politics will be determined on social media. He is stuck in a paradigm which died at the turn of the last century.  Public figures and indeed politicians whose salaries WE PAY, MUST engage us respectfully.  Communicating in an age of social media means that your every communication must be based on a well–thought through strategy that considers (a) your target audience and (b) the outcomes you wish.  Once your strategy is agreed, and the target audience identified, then you shape the message and decide on the messenger.

Communicating in a digital age means that audiences want quick, easily digestible messages.  They will not engage with the 3-hour budget presentation or the full clip of the exchange at the post-budget discussion.  They will receive whatever is trending and unfortunately in this instance, what was consumed was an articulate black women taking on a sullen faced white politician.  No legal threat or manoeuvre could erase that impact.

The current government has been weak at traditional Communications and they are even weaker at communicating in a digital age. What is needed is a total re-design of the engagement strategy of the government at every level, from the budget presentation to the employment practices of public servants.  Systems re-design is the only way to become effective.

Here’s a CNBC comment that could put some reality to the dinosaur-like thinking that is passing for communications and leadership.

“At 2.01 billion, Facebook has more monthly active users than WhatsApp (500 million), Twitter (284 million) and Instagram (200 million)—combined.  (Source: CNBC)”.

Minister Imbert doesn’t seem to care for the love nor the likes so it’s licks for the population.

 

Our new “Oil” is “Tourism” and this Keith Rowley-led Government better understand that, if they want to provide any kind of hope to this country. There aScreen Shot 2017-09-24 at 19.30.14re 3 areas for urgent action: destination marketing, increasing international arrivals and having a well-trained and certified labour supply.

The 2017 budgetary allocation by the Government towards the marketing and promotion of Trinidad & Tobago’s Tourism products was TT$19M (nineteen million TT dollars).  When compared to allocations in 2015 of TT$50M (fifty million TT dollars), this represents a significant fall by 62%. Two months ago, in July, the Ministry of Tourism confirmed that only TT$8M of the $19M was actually spent.  Spending TT$8M to market a diverse destination such as T&T is a waste of money.  You’ve got to either do it properly or not at all.  In addition to this lack of spend, the contracts for all of our overseas marketing representatives (except for the UK) were cancelled in October 2016 by the Ministry of Tourism with no replacement providers appointed. Thus, Destination Trinidad & Tobago has NOT been promoted in most of our main tourist source markets for the past year.

Consistent with this lack of spend is the fall in international arrivals.  The data says that over the first eight months of 2015 (i.e. by August), we welcomed 300,000 overseas visitors. For a similar period in 2017, overseas visitors has fallen to 275,000, representing an 8% reduction. This has had a direct negative impact on both hotel occupancy as well as room taxation remitted to the Government.

If you combine the reduced budgetary allocation, the lack of destination marketing spend as well as the Government’s continued and prejudicial withholding of GATE reimbursements and recurrent subvention payments to the Trinidad and Tobago Hospitality and Tourism Institute (TTHTI), what emerges is a Tourism Sector which is on the brink of collapse.

To avoid this collapse, the 2018 budget cater for the following:

  • Ramp up the destination marketing allocation to the Tourism sector to at least the TT$60M which is remitted annually by hoteliers to the Government as proceeds from the room tax collected every time someone sleeps in a hotel.
  • Sufficient allocations must also be provided to the Ministry of Education honour its GATE reimbursement commitments to a number of tertiary level institutions in Trinidad & Tobago.

The budget presentation is really an exercise in accountability. What is needed at stages 2 & 3 are wide collaboration on the plan for the sector and transparency with regard to how the plans will be executed.

Let’s do This …  Minister of Finance!

From Territory Tax Leader to Minister of Finance

Screen Shot 2017-07-02 at 16.42.17The appointment of Miss Allyson West as Minister in the Ministry of Finance may have raised an eyebrow or two.  The raised eyebrows are understandable especially since several of us were appalled when former Judge Volney jumped into the political ring straight from the Bench.  We asked where was the cooling off period or the distance that is required for sober reflection?
Yesterday Miss West was the Territory Tax Leader of one of the biggest and most successful Accounting organizations in this country.  She would have been advising on tax issues where large businesses are seeking redress or resolution of Tax issues with the government.  Today she is on the other side!  She is directly responsible for assisting the Government with the collection of Taxes.
In PWc’s Pre-Budget Bulletin 2017, and referring to the Sandals deal, Miss West’s document stated:
“While we appreciate that agreements of this nature require some level of confidentiality, we would encourage GORTT (ME) to be as transparent as possible on the fundamentals of the arrangement, with particular emphasis on the costs GORTT 
has to bear and the incentives granted vis a vis the expected returns to be enjoyed by T&T”. 

By putting her hat in the ring, Miss West is now impaled on the horns of a dilemma where on the one hand, her latent memory will trigger issues she had been working on or providing advice for and on the other hand she could be asked to provide advice and or guidance to Officials on the way forward with the very same matters.
Further, PWc has a consultancy arm and the new Minister is now in close proximity to decisions about arrangements which could benefit her employer as of yesterday.  In whose interest will Miss West ultimately act? Of course she is a professional and will serve the best interest of Trinidad and Tobago.
I would like to believe that but must express my feeling of unease.  The jury will be out for a while!  Until then, congratulations to Miss Allyson West, yesterday’s Territory Tax Leader for PWc and today’s Minister of Finance with responsibility for Revenue Collection.

Sans Website?

office-of-the-prime-ministerLong time ago, when the internet was in the toddler stage, I asked a “techie guru” why do I need a website?  His response – “it’s like your home address”.  In today’s world everything on social media pivots to your website where you essence is communicated.  It is the place where you invite people to learn about you and  decide if they want to do business with you.  That rationale has not changed.

Why then when I google “Office of the Prime Minister of Trinidad and Tobago” I get an under construction message.  But when I google “Office of the Prime Minister of Canada” I get a dynamic website which even includes his itinerary.

office-of-the-prmie-minister-of-canada

In today’s world if you are interested in communicating with your population, you have to use the internet and the range of online tools which it offers.  Inviting yourself to a radio programme just allows you to speak to 18 percent of the population.  What about the other 82 percent?  And what about the youth cohort for whom the internet is their sand box?  Recently I was able to hear the Valedictorian on Facebook Live broadcast from one of the the graduation ceremonies at the University of the West Indies.  This just shows the power of the internet if used sensibly.

I can’t think of one reason why the Office of the Prime Minister of Trinidad and Tobago does not have a functioning website.  It must be a new deliberate strategy to not communicate.  It must be because my Prime Minister and his advisers have no desire to engage  “Pradeep Public”.  It must be because they are have no interest in being inclusive.  It must be because they think they have all the answers.  It must be that the Government just does not understand that the future we must create requires an ICT strategy which enables our people to have information at their finger tips.

We keep talking about diversification.  If ICT does not form the backbone of the diversification strategy then we’ll be saying “welcome to the past”. 

Our country has the potential, the people and the creativity.  What we lack is the leadership!

Some Sorrel Juice Please Mr. President!

no_alcoholThere was a time, not so long ago when the only juices you could enjoy at President’s House were sorrel juice, grapefruit juice, mauby, star apple juice and any juice that could be made using local fruits.  I am told the fruits also came from the gardens on the premises. That was a period when the office still held some awe and mystique.  Today, the “The Hassanali’s” are still spoken of in glowing tones as part of the good “ole” days.  For that time, the serving of “home made juice” at President’s House was seen as disruptive.  Fast forward to today and the Office has its own wine label at the expense of the citizens.  There is inconsistency in the messaging here.  On one hand we are saying that there is need for austerity while on the other, we commission a private label wine for the President’s House.

The recent budget announced an increase in the sin taxes (meaning alcohol and tobacco) which is a good initiative but if we are aiming to change the alcohol palette of the Trinbagonian, it didn’t go far enough. It should really have been a one hundred percent charge for all imported alcohol.

If we’re serious about reducing the foreign exchange drain, why not temporarily  ban the use of alcohol at all government functions and on all government premises including the Diplomatic Centre and President’s House. At least we could implement this tax while the country moves towards economic stability. An old saying comes to mind: “People do what you do and not what you say”.   There is a tremendous move to authenticity in today’s world and people are looking for behaviour which they can pattern.  They do not respond to instruction. If you want to call out the best of others you have to be the best you possible.  If we want the population to understand the dire straights we are in, then our actions must be consistent.  The focus at the moment is on the Presidential label for his special wine but it is only a matter of time before someone leaks the bill for the Diplomat Centre and Household.  

How it go look?

Justice Zainiool Hosein What does new installed Chairman of the Integrity Commission,  Retired Justice Zainool Hosein, Watson Duke and Ian Alleyne have in common?       

A total disregard for media workers and consequently the people of Trinidad and Tobago.  At his swearing-in, Justice Hosein responded to a legitimate question posed by the Media by hurtling this insult at the Reporter: “You don’t either understand English or you’re not prepared to hear what I’m saying, I’m not dealing with the Retired Judges Association business at this interview, this interview is in relation to the Integrity Commission, okay?”

The reporter’s question was justified and deserved an appropriate answer.  It is my view that the Justice should have resigned from being head of such a powerful lobby group before accepting the position of Chairman of the Integrity Commission.  Instead he chose to hold on to two offices and hurl an insult at the media person who dared to inquire.  This behaviour is yet another example of a person being placed in a position of responsibility and immediately acting irresponsibly. 

One can ague that one position does not materially affect another but we have all witnessed the daily abuses by officials in our country.  If they are not overpaying their family, they are hiring friends with manufactured credentials.  It is a period of low trust for public officials from Captain to Cook!  In order to regain the trust and confidence of the population office holders must reach for the moral high ground.  In this case, Justice Hosein was not presiding over his court, he was responding to the media and ought to have demonstrated a keener understanding of the role the media plays acting on behalf of the people.

Our history is replete with examples of office holders using one position as leverage to achieve objectives in another.  The position of head of the retired Judges association is important and cannot be easily ignored by any office holder.  Let us imagine that there is a matter before the Integrity Commission involving the person who can make a decision about the Pensions of retired Judges.  In the person’s mind, it is the same person with the authority and opportunity to make a particular decision.  It is easy to perceive that their action in one area will be influenced by an outcome they expect in another and vice versa.

If Justice Hosein has not yet resigned from one of these positions then I urge him to act with haste. Otherwise “How it go look?”

Agree or perish …

Imagine the outcome if all government decisions were made on the basis of unanimity.  The people would benefit in unimaginable ways.  Instead what exists is government based on consensus which for some leaders means “I’ve listened to your views and will let you know what is your opinion”.  This happens in business organizations of varying sizes and objectives as well.  The difference is that in commercial organizations the business owner operates in his own interest, with his own funding, but in government, you are operating on behalf of the people who elected you so your decisions have intergenerational implications.

A world based on unanimity means we would all be of one mind.  It will make compliance so much easier.  The Greek philosopher Marcus Cicero said, “Great is the power, great is the authority of a senate that is unanimous in its opinions.”  Substitute senate with government. Unanimity means total agreement before we move on whereas  consensus means we have general agreement or accord.   Time and time again we have seen decision making by consensus fall apart and when it falls apart there are dire consequences. Coalition governments are notorious for decision making by consensus and it leads to weak decisions.

Dream with me for a moment: how would crime be impacted if the government, meaning party in power and the opposition agreed on a crime plan?  I guarantee you that crime would be reduced in a short time. Or if they agreed a method for party financing.  Then no financier would be able to hold anyone to ransom.

Unanimity as a method of operating is difficult.  Just imagine, planning your family vacation on the basis of unanimity.  It will be nightmarish but when you come to agreement it will make sense and be binding.  Our country has suffered tremendously because there is no mechanism for agreeing on the imperatives for development.  A Bajan friend lamented that elections in T&T mean starting over the race whereas in other countries it means passing on the baton.  I had no answer for this because it is so true.

Over the years we have lost tons of money on so many initiatives like building the Interchange, halting Vision 20:20 and building a mass transit system.  New governments feel compelled to stop whatever is in progress, repackage it and start over.  Boards change in private sector organizations but the strategic direction remains.  When it is time to change strategy, it is approached in a systematic manner.  When governments change strategy the population is hardly ever included. One can argue that the manifesto is the opportunity for inclusion of the population but the practice would not support such a thesis.  The need for a mechanism through which there is agreement is critical.

The next true leader to distinguish himself or herself in our country will do so by seeking unanimity on a few big ticket items.   The country is yearning for a different kind of leader with a style that is even handed, transparent and visionary.   Fifty years ago the Eric Williams vision transitioned us from colonialism to independence.  The leader of the future has to take us to the next stage -interdependence.

In an interdependent world we will have to focus more on broad interests and less on small niches of people who will benefit.  This means that objective criteria will have to guide decision making.  Technology continues to shrink our global village while events in the remotes places have huge impacts locally.   Our future survival requires a different approach.  Decision making based on unanimity is a doable option in a country of our size.

“Eat Ah Food” written in April 2010

This expression “eat ah food” has been haunting me since Carnival. At that time, it was the occasional reference and I kept musing over what it could possibly mean. Clarity came when a particular entertainer said he was not going “to create, perform or promote any “eat ah food” music; his music must have a message and make sense for the public”. His comments resonated with me because here was a young entertainer taking a stand and being prepared to live with the consequences. That was a “feel good” moment because it communicated that there is hope for Carnival music to move beyond the frenzied repetition of 2 syllables that occupy a space deep in one’s consciousness to maybe just a couple of sound sentences or statements. And so Carnival ended and the “Eat Ah Food” phrase was no clearer in its social implications.

I then happened across a small road side establishment with the same name. The proprietor explained that he provided a “nice little something” for his clients to eat.

With the advent of “silly season,” “Eat Ah Food” has found its moment in the sun. Popular conversation is about what people are prepared to do in order to “Eat Ah Food”. From advertising agencies and calypsonians to CEPEP workers and professionals, all seem to have identified their own “eat ah food” threshold.

On a very basic level, the concept is being interpreted as persons operating at Level One of Maslow’s hierarchy of needs and is protecting their ability to enjoy food, clothing and shelter. In that case, the issue of an informed opinion becomes a moot point since these opinions will be guided by a perceived relationship between the future outcomes and current choices. At other levels, citizens have historically been politically expedient and put their support where they felt there was the greatest possibility for reward. Some have even latched on to the phrase “enlightened self interest” to explain their choices.

At yet another level, the campaign financiers operate unbridled since there is no legislation to set the context of their operations. Additionally, the profession of “Lobbyist” has not been formalized. The impact is that whatever the outcome of “silly season” there are power brokers who will gather currency now and leverage it in the future.

For citizens not identified in these limiting categories, there is still the question of how can I make an informed decision? Is it possible to apply rational thinking to decision-making around politics? Yes, it is possible. Accept that decision making around our politics is emotionally driven but also accept that it could benefit from a more structured approach. There are four simple questions which can aide the decision making process: What is my risk here? Can I afford the outcome? What is the benefit to me of the expected outcome? Will I feel good about the outcomes and the decision I made to influence those outcomes?

The hundreds of thousands of persons who earn their living by being Ordinary Citizen John/Joan Singh (Citizen Singh) risk very little with the outcome of this election. In the short to medium term, life will continue and his/her vocation/profession will continue. There may be a name change here or there but the fundamentals will remain.

Can Citizen Singh afford the outcome? Very likely because the benefits we enjoy depend on the state of the economy. If we allocate the same corruption weighting to all parties, then economic factors will drive the development of the country.

Will Citizen Singh feel good about the outcome? That’s a really difficult one. My past experience with this question is interesting. Within five months of the NAR Government, I couldn’t find one person who had voted for NAR. Supporters seemed to have collectively disappeared from the landscape.

On balance, it is all about the allocation of scarce resources and how the economics affects the politics. In developed countries like the UK, the decision point is not about a T-shirt or a house or a job, but about the philosophical underpinnings and how those underpinnings impact the shared vision of the future. Political parties adopt a very measured approach to communicating their messages. The frenzy of politically charged junction meetings is absent. The communication job is more clinical and almost dispassionate.  There seems to be an understanding that life is about more than immediate satisfaction. Life indeed is about more than “Eat ah Food”.

Be true to yourself and your organization

Kendal Fontenelle is the Public Relations Officer with the Ministry of of Planning and Sustainable Development and must take full responsibility for any errors or omissions presented on the Ministry’s Website.  It is absolutely unprofessional for him to suggest that a Lecturer at the University of the West Indies did the research and presented the information.  Had it been perfect Mr. Fontenelle would have taken the credit 

One of the traditional roles of the Communications Professional is to keep the organization truthful. This means you have to take responsibility for the communication outcomes. By stating that “It was actually written by someone who is a lecturer at one of the tertiary institutions,” Mr. Fontenelle is shirking his responsibility. He clearly skipped the Fundamental of Communication class. We’ve seen this sloppy approach to communications several times with the current administration. It underlies the need for Communications professionals to be well trained before being placed in responsible positons. Mr. Fontenelle is not representing this noble profession very well.