Todd Akin, Republican Senate nominee and member of the House Science, Space and Technology committee, said pregnancy from rape was “really rare” because “if it’s a legitimate rape, the female body has ways to try to shut that whole thing down.” Check this page http://jezebel.com/5936160/the-official-guide-to-legitimate-rape?fb_action_ids=10151140486590854&fb_action_types=og.recommends&fb_source=aggregation&fb_aggregation_id=246965925417366
Listen or I’ll leave!
This is not a line from a lover’s quarrel it is a reflection of the corporate conversations that occur daily. Talented employees often leave organizations because they do not feel valued. They feel that they are being taken for granted and their opinions are not considered. This view is supported by research done by the US based Corporate Leadership Council which reports that 67 percent of employees who intend to leave their organizations feel that they are not valued. Listening or not being heard is one of the key indicators.
When employees feel they are not being valued they vote with their feet. Unfortunately the pattern is repeated in the next organization because corporate communications is generally low on the list of priorities and listening is not a core value.
Some organizations believe that producing a glossy newsletter means that they are communicating effectively. This is such a misguided notion. An analysis of these newsletters often reveals an absence of clear objectives resulting in a publication which reflects the viewpoint of management with little regard for what the employees think or say.
Corporate communications must be at the forefront of the move to ensure a strategic, holistic approach to having meaningful corporate conversations throughout the organization. The cornerstone of effective corporate communications is a system which ensures feedback.
It is no understatement that people feel valued when they believe others are listening. When they perceive that the organization is not listening they experience a significant “disconnect” and leave.
Technology provides us with the opportunity to take a multi disciplinary approach to employee communications.
Maybe the oldest and most abused instrument is the employee survey. Before undertaking a survey you must know what will be done with the results. If the end use is not in the proposal then the survey may be ill advised. Too often organizations conduct employee communications surveys or audits and end at the data gathering stage. This is a recipe to develop cynicism. Employees need to know the results of surveys and subsequently need to be part of the implementation. Well structured surveys can give management excellent insight into the real issues from the perspective of employees and provide the framework for continuing healthy dialogue.
If the survey provides a snapshot of views at a point in time, then ongoing feedback mechanisms provide real time responses to actions taken by management. This means that management can be nimble and responsive based on instant employee feedback.
By definition, management is aware of changes which are on the way long before they are communicated to employees. The announcement is therefore often couched in terms which appear to be cold, uncaring and autocratic. Changing the style of the announcement can work wonders for the receivers of the information.
A common example of a quick feed back system is the use of voice mail. The down side of this is the fact that originating numbers can be traced. This however is not an insurmountable problem.
Another way of obtaining feedback is to encourage written responses. The key is that the organization must act on the reponses or talented people will leave.
Ongoing feedback narrows the gap between what management feels is in the hearts and minds of employees and what is actually in their hearts and minds.
As a final strategy, exit and post exit interviews provide information which would be otherwise lost to the organization. As an additional benefit, this also provides an opportunity to enhance the corporate memory of the organization. When employees leave, they carry with them informal information which can prevent organizations re-inventing the wheel.
To capture the data, the methodology and approach must be consistent. It is not a task to be carried out simply to satisfy a requirement. It might therefore be appropriate to engage a third party from outside of the organization to conduct these interviews.
Linking these tactics to the overall communications strategy means taking action and where this is impossible providing employees with suitable explanations. If this sounds like a lot of work, then rightly so because improving corporate communications has the potential to retain talented employees and positively impact the bottom line.
Organizations intent on maintaining their competitive advantage must ensure that listening becomes a core value.
One caveat, listening without action is merely passing time, listening with action is ensuring organizational survival. Nobody actually says “Listen or I’ll leave” they just leave and that’s expensive.
By Dennise Demming – Public Relations and Training Consultant
Senator Tewarie and Minister Warner in separate situations finger the Media!
Senator Tewarie in a live television interview commented that the Media has not played its role in promoting the 50th anniversary celebrations … Minister Warner accused the Media of sensationalizing their reporting of crime. Meanwhile a spontaneous protest erupts against the alleged gunning down of a citizen by the police and government representatives repossess the instruments used by Divine Echoes Band. All of this within 24 hours. As a communicator, these scenarios are worrisome and require deep analysis. Both government and citizens appear to be seething with anger and embarrassment. In the midst of all of this, hundreds of families in the North West Disaster area are hurting as they try to regain some semblance of normalcy from the mud and sludge left by flood waters.
This is not the time for the Government to draw swords with the Media. Despite money, control and power, Journalist have more ink and paper at their disposal. Maybe this is an opportunity for the Government to pause and reflect on the needs of the hundreds of thousands of citizens who gave them the mandate to lead this country to a better place. Their will be no winner in a fight with the Media.
A Minister cannot expect the Media to promote his agenda prior to the activities. I expect that there will be full coverage of the news worthy activities once they are staged. Minister Warner thinks he can be cunning with the media but this is short lived strategy. My confidence is that the Media will play its role and communicate in a manner that is balanced and fair to the population.
Public Holiday … Happy … Sad … Vex or just STEUPS
Couldn’t we have planned this public holiday thing? I understand the need to celebrate achievement but planning is key. We have managed to celebrate the outcome of careful planning by NOT planning. As a business owner, my day was planned complete with deadlines etc and just so! … everything is down the drain. Some feeble brained bureaucrat did not think this through. How could we declare a disaster area in one part of the island and a public holiday simultaneously?
What are businesses supposed to do? The disaster areas have been waiting since Saturday for full service Hardware supplies to open their doors.
Laventille – A Brand?
The name Laventille has become a brand. It is a negative brand. The Laventilles in our country don’t only exist in East Dry River. They have been replicated throughout and there is a kind of lethargy which is immobilizing.
The only way out of this malaise is personal action. Just as the drug addict must take personal responsibility, so too must the unemployed, the gangster and the dispossessed. I accept that there are cases which require institutional support but the vast majority of people have the capacity to improve their lot in life.
As someone who spent the first 19 years of my life in Quarry Street, East Dry River (EDR) my observation is that the persons who were able to improve their lot in life did so by being faithful to the first word in our country’s motto – Discipline. It takes discipline to avoid pregnancy and bringing a child into this world when you are unable to provide physical or emotional support. It takes discipline to ensure that children go to school every day and devote the necessary time to studying. It takes discipline to learn a trade or develop a skill which will prepare you for the labour market. It takes discipline to save enough money to pay the deposit for a government house. It takes discipline to obey the laws of the land.
What I am hearing is a society interested only in quick fixes and a growing tendency to demand that someone else should solve the problems that we created in the first place.
Government has a major responsibility to provide the enabling framework but the responsibility for moving from point A to B lies in the heart of each individual and the sooner we accept that the sooner we will take responsibility for ensuring that sweet T&T is a place of equity.
Here are 20 things we can do to make T&T a better place:
- Go to work every day!
- Work for 8 hours!
- Complete your tasks to the best of your ability!
- Use sick leave only when you are sick!
- Let your supervisor know if you cannot go to work!
- Turn up on time for appointments!
- Ensure that your children go to school every day!
- Speak the truth!
- Ask for permission before you take or use anything that does not belong to you!
- Place litter in bins!
- Use cross walks or zebra crossings!
- Obey the speed limit when driving!
- Stop at “stop lights”!
- Stop at major roads!
- Drive on the correct side of the road!
- Overtake on the right only!
- Be polite to everyone!
- Refuse “bribery” in any form!
- Extend a hand to anyone in need!
- Implement the laws of Trinidad and Tobago!
This may appear to be basic and corny but they represent a list of “little things” which can make a world of difference in our society
Be true to yourself and your organization
One of the traditional roles of the Communications Professional is to keep the organization truthful. This means you have to take responsibility for the communication outcomes. By stating that “It was actually written by someone who is a lecturer at one of the tertiary institutions,” Mr. Fontenelle is shirking his responsibility. He clearly skipped the Fundamental of Communication class. We’ve seen this sloppy approach to communications several times with the current administration. It underlies the need for Communications professionals to be well trained before being placed in responsible positons. Mr. Fontenelle is not representing this noble profession very well.
“DAT NOT Good So”.
“Dat good so” was the comment made by someone with whom I was working. The comment resonated with me for days after because it aptly captured an attitude of our people. The waitress in a restaurant gives you poor service and “Dat good so”. The cleaner continues to mop with black water and “Dat good so”. The hospital spends two hours searching for your file and “Dat good so”. This comment occupied my mind to the extent that I began observing situations and thinking “Dat good so”. So obsessed was I that I have concluded that the newest ailment afflicting our entire society is “Dat good so”.
What could be the possible causes of such an ailment? Some people’s default position is the minimum effort. For others, it is doing whatever they think they can get away with and for many others, they simply do not care. Whatever the motivation, leadership has a responsibility to communicate a different refrain. Leadership must communicate “Dat NOT good so”.
How do we begin to communicate “Dat NOT good so”? Consequence Management is a good place to start and it is not limited to formal organizations. Wherever we operate, it is necessary to communicate that there are consequences to our actions, both negative and positive and “Dat NOT good so”.
Alongside the implementation of consequences it is necessary to re-visit some basic standards of operations. Say the word standard and a popular mental association is the painted stick which masqueraders carry on Carnival Days. This frivolous mental image is supported by our ambiguous response to societal rules at all levels.
On a personal level, we all have to determine the standards by which we operate and hold fast to them. It means making tough decisions, embracing the concept of delayed gratification while ensuring that standards are upheld or consequences felt.
On a societal level, leadership must communicate their dedication to the maintenance of standards. It might be a simple act of honouring agreements. If our leaders cannot honour their agreements then the messages are clear – get away with whatever you can and we’ll wiggle out of it somehow. There seems to be a high tolerance for creating “wiggle room”. It is with little transgressions that we begin the slide into the “Dat good so” syndrome.
Citizens are looking out for the signals which communicate that we share some common values such as trust, good behaviour, fairness, kindness, respect and a host of other adjectives.
The reality is that there is a feeling or sense that these principles have little currency in today’s world.
Maybe the time has come to mount a public campaign to define these “grey” words and work through some common understandings. What I’m suggesting is not sexy and will not provide any immediate returns. It certainly is of little “vote getting” value but it will have a fundamental, lasting impact on future generations.
My mind goes back to my student days at UWI, St. Augustine and the following quote from French Sociologist Émile Durkheim:
“When mores are sufficient, laws are unnecessary; when mores are insufficient, laws are unenforceable.”
What we experience on a daily basis is the absence of mores. Even worse, there is no attempt to figure out what those mores could be. No one has communicated to me that these are the morally binding customs of the Trinidadian or these are the habits and manners expected across the board.
Instead we live with the legalistic interpretations about why a particular extradition attempt failed. Or why the act of resignation has put an end to clarifying whether or not a person was guilty. And there are scores of other situations where the standards of behaviour are grey.
The recent spate of road fatalities is an example of the extent to which our laws are becoming unenforceable. There is a collective lamentation about the extent to which the laws of the road are ignored and I see no sustained effort to ensure that the laws are upheld. The person who broke the traffic light probably began by breaking the major road.
Communication is the engine of behaviour change and in order to counteract the attitude of “Dat good so”, there must be behaviours that communicate “Dat NOT good so”.
The Taxi Driver’s Communication Bible
When a person says: “I am travelling” you think of a world trip to exotic places. Not so in T&T, when “ah” Trini says travel, he means taking taxi, maxi, ph or bus. If you are unaccustomed to the world of taxi travel, you need to learn the following communication actions.
1. Index finger pointing in the air with hand in a circular motion means “round de road”, translated to mean around the travel route for that taxi or bus.
2. Index finger and hand pointing to the ground means “short drop”.
3. Index finger and whole arm pointing vigorously to the right means where there is a Y in the road, you are going right and that might take you to Diego Martin as opposed to Carenage.
4. Index finger and whole arm pointing vigorously to the left means where there is a Y in the road, you are going left and that might take you to Carenage as opposed to Diego Martin.
Remember that the taxi driver see any person standing at the side of the road in terms of the fare he can collect, so even if you are jogging he will try to pick you up. Travelling around Trinidad can be fun if you have no deadlines and are dressed appropriately. That means little or no make up, hair gelled to perfection, a willingness to “small up” as the Jamaican’s say and an enthusiasm for rubbing up on the sweaty arm of someone you don’t know.
Needed – A Strategy for Sports
Athletic prowess on display … a rhythm section vibrating and people cheering, paying tribute to talented young men and women who continue to test their bodies and minds in their quest for Olympic glory. For the majority of the athletes at the Hasely Crawford Stadium, this weekend was their moment of glory. Their athletic careers will wind down while for a few and I mean a few, it marked the start of a heady road to the 30th Olympiad – London 2012. Congratulations in advance to our qualifiers.
Throughout the world several Olympic qualifying meets were held over this past week-end. I followed the US and T&T’s. Congratulations to the NAAA’s for a well organized activity at the Hasely Crawford Stadium. The hype was increased by BP’s global campaign and template approach to advertising. Great stuff but it can’t end with the London 2012.
Trinidad and Tobago needs a plan which will nurture and encourage Athletic talent.
We continue to do well particularly in track and field because of the single handed dedication of a “hand full” of persons who seem to thrive on the physic rewards they enjoy from giving. These men and women continue to earn my total respect.
Over the years several different plans have been developed for sport in our country but with each new administration comes the abandonment of the previous plan. We seem to have forgotten that in a population of just over one million the talent pool is small so it is not wise to try to re-invent the wheel simply because the face of the Minister of Sport has changed. Nothing has happened in the past two years to give me the confidence that sport is on a serious radar. Some officials are anxiously awaiting London 2012 for a moment of glory but if we do well, it will simply be a moment of glory and no thanks to officials. Sustained good performance will continue to elude us until we engage in serious planning and make sport the weapon of choice of our youth.
Sport must become the weapon of choice for our youth
If a nation does something for 100 years, they will get it right. Jamaica’s “Champs” has been staged for 100 years. So when Usain Bolt burst onto the scene it was not by accident. Jamaican athletes have worn their yellow and green in front of thousands of cheering supporters for 100 years. When Bolt’s coach said that there is a line of top performing athletes just waiting to dominate the world’s track and field stage, he is not joking. The world is literally flocking to Jamaica to train with the best and absorb whatever is on offer.
As Chair of the cancelled Caribbean Games 2009, I attended the 100th Anniversary of Jamaica’s premier track-and-field event. This activity is indelibly seared onto my consciousness and feels like yesterday. The invitation was extended for me to attend “the premier track-and-field event of its kind in the world”. That’s how it is positioned and “Champs” as it is fondly known had humble beginnings before becoming the “Inter-Secondary Schools Sports Association Boys and Girls’ Athletics Championships”.
Apart from having consistent sponsorship “Champs” represents the Athlete’s moment of glory on a home stage. Imagine the impact on a young athlete of running in front of a packed to capacity stadium (more than 25,000 persons). When that Athlete makes it on the world’s stage he/she has confidence because he/she has performed at home and drunk of the energy of his/her own people.
In addition, “Champs” is a grass root activity for which the average Joe Jamaican will find an old school tie or socks or t-shirt or undersized shorts and proudly strut their stuff at the games rooting for their secondary school and re-living long lost memories. When an activity assumes the cultural significance of “Champs”, it is an easy sell. But “Champs” is more than the expression of sport and culture, it is the culmination of years of hard work.
In a recent interview with Larry Romany, President of TTOC (the Trinidad and Tobago Olympic Committee) he alluded to the Jamaican model for the development of athletes and said: “Jamaica puts a physical education teacher, a qualified physical teacher into every school, but more than that, each physical education teacher in Jamaica is actually qualified in track and field so they are a coach as well as a phys-ed teacher and they go into the system, and that is why Jamaica has had such success because there is a focussed attempt, a strategic intent on creating track and field stars”.
What is so difficult about implementing such a model in Trinidad and Tobago? We need to recognize that our only resource is our people and there must be significant investment in their development but lest that sounds hollow, I’ll quickly add that the investment is really finding a way to ignite the fire of patriotism which is now dormant.
During my Caribbean Games experience, my mantra was “Sport must become the weapon of choice for our youth”. I still believe in the potential and possibility of this statement but it will only become a reality when we devote the time and effort to craft the strategy for the sport industry. Of course, this has been done before but our leaders choose not to build on previously laid foundations but to smash any bases that exist. As blood fertilizes our land and our people flounder it is urgent that we put a strategic plan in place to capture the imagination of our youth and fire up our people’s passion for sport. Whatever we do, there is the grim recognition that it may be another generation before we reap the rewards. But if action is taken now, my generation may pass-on confident in the knowledge that our future sports persons will thrive in a nurturing, passionate environment.
